Refund policy

AstroFrame Return Policy

1. General Policy

We want you to be completely satisfied with your purchase from AstroFrame. If you are not satisfied for any reason, you may return your purchase under the terms outlined below.

2. Quality Guarantee

We strive to ensure you are satisfied with the quality of the products you order through AstroFrame. If you are not satisfied with the quality of a product, please contact us within 30 days of receiving the item. Our quality assurance team will investigate and find a solution. If your claim is validated, we will send a complimentary replacement order as quickly as possible. If a replacement is not feasible, we will provide a refund.

3. Color Consistency

While we use consistent print machines, paper types, and work processes to minimize color variations, 100% consistency cannot be achieved due to the chemical nature of printing. Factors such as machine type, settings, paper types, humidity, and cleaning schedules can influence the final result. Minor color variations are within acceptable tolerance levels and are not covered under our quality guarantee.

4. Defective or Damaged Products

If you receive defective or damaged products not caused by content provided by you, we will cover the costs of a new order. This includes damage to delivered products, errors in the quantity delivered, and lack of quality in the delivered product.

5. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition and packaging.
  • The return must be initiated within 30 days of the delivery date.
  • Proof of purchase (order number, receipt, or invoice) must be provided.

6. Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom or personalized orders.
  • Items marked as "Final Sale" or "Non-Returnable."
  • Digital downloads or services.

7. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at with your order number and reason for return using our contact form.
  2. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Pack the item securely in its original packaging, including all materials and documentation.
  4. Write the RMA number on the outside of the package and ship the item to the address provided by our customer service team.

8. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, damaged product). We recommend using a trackable shipping method to ensure the return reaches us safely.

9. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 7-10 business days. Shipping costs are non-refundable.

10. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team at [customer service email].

11. Lost Orders

For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We will send a replacement order on your behalf.

12. Returned to Sender

For orders returned to the sender, please place a new order and contact us. We will arrange for the product price to be refunded for the new order. You will only pay for the shipping costs of the new order. Orders may be returned to the sender for the following reasons:

  • Wrong Address: If an insufficient address is provided, the shipment will be returned and safely disposed of. A new order can be placed with the updated address at your cost.
  • Rejected by Recipient: If the shipment is rejected during delivery, it will be returned and safely disposed of. A new order can be placed with the updated address at your cost.
  • Unclaimed: If the shipment is not claimed at the local post office or carrier pick-up point, it may be returned to the sender. A new order can be placed and the product price refunded, but shipping costs will still apply.

13. Contact Information

For any questions or concerns regarding returns, please contact us at: Email: [customer service email]
Phone: [customer service phone number]
Address: [AstroFrame business address]

14. Amendments

AstroFrame reserves the right to amend this Return Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.